The other end of the phone...


May 24, 2010...

Courtesy and kindness go a long, long way to making life better.

Conflicts in one form or another are inevitable. All of us have had a moment...or two...or three... where we have had some need to contact the infamous customer service line or talk with a representative regarding a problem we are having. The reason for the call has caused us some inconvenience and often we don't go into the conversation with the best attitude or disposition.

Sometimes even, we are flat out irritated.

And it shows.

Our tone, our words...they come through loud and clear to the person at the other end of the call. And if you thought your day wasn't going well initially, I dare you to show a bit of attitude to a customer service representative.

And then watch how bad things get.

We often take for granted the person on the other end of the phone. When we do, we risk losing their potential assistance in doing everything THEY can to help us. We give them very little reason to try their best.

If you want to make your world more pleasant, then be generous in your "thank you"s and show sincere gratitude to the person helping you. Representatives who deal with "people problems" all day have tough jobs. Make their job easier and watch what can potentially happen to make your problem better.


By Shawn Anderson

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Shawn Anderson                                                 (310) 402-4826